Time estimation is still the best, couriers are paid fairly well and I have not had a bad experience with one, support uses canned responses but solving is fast and without excuses.
I wonder if that's part of their success. Costco is known for both having very sticky membership rates and relatively well paid employees for retail positions.
I don't think I've even had a 50% success rate with the food delivery apps here, there's almost always an issue with the delivery. At this point it's just a toss as to whether they'll deliver according to instructions (drop the package in front of the garage), deliver to another entrance (which is further for the driver), deliver to the neighbor, call for delivery instructions, or even leave it on a fence post.
It's pretty crazy to think that on top of a 30% cut that they take from the food order, the delivery fees, service fees, tip, and other arbitrary fees (I'm almost expecting a "fee collection fee" at this point), they can't even bother providing good service.
Anyway I hope they stay private and don't get shareholders, broadly speaking those are leeches who make the big decisions and earn big money without having to put the work in. They, and capitalist min-maxing, is part of the reason why employees are exploited, underpaid and overworked nowadays.
From what I've heard this is not the case. Actual data would be nice.
The gig market in Europe isn’t a slavery compared to US. Wolt also has higher delivery prices, which is how they can afford to do this.
https://blog.wolt.com/fin/2019/11/01/27-kysymysta-ja-vastaus... https://blog.wolt.com/fin/2019/11/01/miten-ruokalahetilla-me...