There is a private network of charging stations in our area. He has a few stories about them.
One time he arrives at a station that disconnects him after 5 seconds. He calls them. Customer service says it's functional and nothing is wrong with it. He asks them to look up the previous charges. They all disconnected after 5 seconds. Coincidence!
He goes to another broken station. He calls them. Apparently they're not aware of it being down right now, but tell him it's a recurrent problem with this one. Nothing else is done.
He breaks his own rules and takes his chances on a charging station without having enough charge to go to another one in case this one fails. Sure enough, it's broken. He call them. He has to get towed to the next station, and they will pay for it, but that doesn't include his own transport. He has to pay for a cab himself.
He gets to another non-functional charging station. He calls them. They tell him it's a compatibility issue with his car despite him having used the same ones for the past 5 years. There is nothing else they can do for him. He asks to speak to someone higher up and to pass on his complaint. He never hears back.
He wasn't even discouraged by the long recharge times. In the end, it's because he was tired of being late to appointments and having to worry about this crap all the time.