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There are two lessons:

1) Language is imprecise. We do not communicate with the idea that our words have a unique, specific meaning. This means that you can do things like quote my statements out of context in order to change their intent.

2) People are not perfect. You can almost always find some "fault" in even the best people. People should not be punished for a "fault" unless it does measurable harm to someone else.

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Also that meaning is created by the listener, not defined by the speaker. Anything you say can be misinterpreted, either genuinely or maliciously. The message communicated is whatever the listener hears, with all their history, biases and intentions.

Those don't seem to matter here, the business apparently is saying that the language was precise and they were experiencing measurable harm from it.

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