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This is brigading - people were not reviewing the app (which the app rating is supposed to measure), but retaliating against a (valid) slight from Robinhood. Seen in that light, the recent mass voting is noise.

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In this case their "slight" directly affected the functionality of the App: I was unable to buy or even view certain stocks. To me that is clearly App functionality that should be subject to user review and rating.

Mass shifts in public opinion due to actual changes in how the App behaves is not brigading nor retaliation and should not be protected against.

Whats the difference between the app and the service the app provides from the perspective of a user of the app?

There are multiple ways to access the Robinhood service. The service itself may be great (e.g. via website), but the app terrible (crashes, bad UI, slow, etc).

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