A friend of mine who used to own a small Inn learned within a year to turn away customers who either asked too many questions before booking a room or that showed up complaining.
And then there are folks who have their own problems - they may be disorganized? Have internal conflicts? Have other financial issues. So they come in saying - hey give us a break on cost. you do. And then you are in for it, because they can't agree internally, complain about everything.
This EU situation reminds me of that. Instead of saying how can we help increase production its endless blaming etc. Isn't the company an EU company? Why wouldn't they make wht they can?