> staff the team so you can reply within 48 hours. Currently, the average seems to be about 10 days.

> None of these things take materially more resources from google.

Increasing the size of the support team to 5x what it is now doesn't require "more resources"? Sure, you can probably make the argument that Google can afford it, but that's because they're one of the most wealthy companies on the planet, but because it doesn't take more resources.