rimantas, I think you're missing the point -- Zed knows that his "recommendation" holds relatively little weight; however, sometimes it's good to remind a company that they can still lose customers, and how easy it can be to do so.
Let's say I am having a dinner in a nice quiet restaurant but there is some noisy, aggressive drunk at the table nearby. I'd be more than happy for the restaurant to lose that customer. Was it Sprint who ditched 10% of their customers who used to complain the most so they could spend less time arguing with them and provide better service to the rest instead?
Note, this is not to say, that any of these examples applies there but just to illustrate my first sentence.
I'm having dinner in a nice quiet restaurant, but there's a table of noisy aggressive jerks at a table nearby, who happen to be restaurant staff and their friends, who're causing existing customers to leave and driving away potential customers.
?
They had an unhappy customer, and their staff felt the best way to handle it was to mock the customer publicly. That's juvenile bullshit, no matter what you think of the customer.
Thank you for the reminder that HN is now reddit.
P.S. Nobody's mind was ever changed by a sentence that begins 'you're an idiot'.