What a lie - flat out false.
If you pay 29 or 100 per month you get very good support - it HAS too be a loss leader.
If you need it you can pay more and get more
If you pay 29 or 100 per month you get very good support - it HAS too be a loss leader.
If you need it you can pay more and get more
They'll give you general information from your account with the support plan but can't investigate any resources or logs without you owning a support plan on the other account and opening a ticket there.
Also, many companies will have this set up on each account and hardly use it. I don't think it's a loss leader.
That being said, I've definitely had cases where the engineering time to solve a case was worth more than that specific account was paying for support (at least for that month).