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By the amount of emails sent and the similarity of emails, one could guess that they were indeed automated.

Honestly I don't really have a big problem with the tactic as both parties were winning, but I am not buying the 'rogue' sales team explanation.

Great product and business anyway.

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Similarity and number are both explained by copy-pasting a pre-written message, which is not considered automation.

Just like my direct mail campaign is not automated because when the letters come out of the printer/stuffer machine I still have to lick the envelopes.

Would be interesting to check the email headers and see where they are originating.

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