> Need to change something, put in a a request to IT who might get around to it in a week if you are lucky.

If the change happens at all. The IT department might say "we don't have the time to do that," or "other users depend on the app being like this so we can't change it to be like that," or even "why do you need that, your justification isn't good enough."

Excel is the non-programmer or non-admin equivalent of "I'll just bang that out in [php | python | perl | powershell]." We've all done it, we will all continue to do it, and yes it will look like an absolute mess...that probably winds up powering a Fortune 50 company.