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> I find this "AI-first" branding to be really off-putting

Honestly my first reaction was a snarky "Well, your moderation and support channels certainly are" given all the horror stories we hear about people getting locked out of their entire google accounts with no recourse or access to humans to appeal / investigate.

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I kind of love how google has destroyed their reputation on the customer support side and doesn't seem to care. I believe at a certain point it will affect their bottom line. They must be betting that they develop passable AI support before that happens.

Did Google ever have a good reputation for customer support?

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