The problem is that 95% of users are awesome but 5% are VERY aggressive and angry.

The amount of people that personally attack you and accuse you of horrible things should be zero.

I've also seen users personally using our forums to try to get the software for free and complaining it costs too much money.

As soon as it's clear that one of the developers is listening they go quiet but it's super disheartening when your community, which should be supporting you, feels so entitled.