Can I ask how you're handling customer service? I'm a one-man company and it's the most draining part of my business. It's so tempting to outsource first line support but I also feel there's some value in answering all the emails yourself because you know your customers' needs.

And I'm not sure how to even outsource support. Do I just hire someone part-time from some gig website and pay them for X hours/week? I think one dedicated customer support person would do wonders for my business but it would require about ~5-10 hours of work per week. And customer support is something you get better at the longer you do it, so I don't want to constantly hire replacements, especially if it's going to be just one person doing support.