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I didn't completely understand the use case.

Do you wish to

1. Reply to the support messages from Discord

or

2. Manage discord community over some other tool?

The first one is an integration similar to what we have with Slack right now.

First one is definitely the primary use case.

We are using Discord for managing our community. We have already thought about this. There was not enough requests to build the integration.

Anyway I have created an issue at the repo, so that this can be tracked. https://github.com/chatwoot/chatwoot/issues/1941