You guys are miles ahead, seriously.

Glad to see a fellow Indian startup taking this route (I was surprised to see it licensed as MIT tbh)

We are a successful Mumbai based startup who are in the process of integrating Chatwoot (beta release just went out today), it will replace Haptik.ai for which we had already paid in advance for a year but don't want to use it anymore just after 1 month.

Chatwoot isn't a piece of cake to set it up but definitely peanuts compared to the money some companies pay to other customer support solutions.

Moreover, we are in the process of hiring and dedicating a small team who will contribute changes to Chatwoot and raise PRs upstream.

Good luck to you guys, hope to connect with y'all on discord in coming weeks.