How absolutely touched do you have to be to think this is a good prank for a company whose business model is processing orders for people who are tight on cash in the middle of a pandemic?
Just cashed in/out on an IPO touched.
From the article: But few customers were amused. One of them said he had "almost had a stroke"
Even if you are savvy enough to know that you won't have to pay, the stress of having to deal with a faceless corporate to correct your account is very real. How many cumulative years have they wiped off their customers' lives with this rubbish prank. There should be a huge fine, multiples of 450*number of customers exposed.
"Confuse, don't abuse" is the mantra of a good prank. If the victim isn't laughing later, then it wasn't in good taste.