Video of Project Starline: https://youtu.be/Q13CishCKXY
I guess the imagery would distort/degrade real fast when you start reaching out towards the glass pane (you would be out of camera's FoV), and that would break the magic.
You "just" need conversation to be truly real-time, seriously low latency, and with really good audio and visual quality. Once you've got those, I can easily imagine crossing the threshold where you're speaking through a magic pane of glass rather than into a screen. Think of how you might find interacting with a literal magical artefact that did this.