Counter - How do you know the level of loss if you don't have visibility into it?
I hope for the sake of their billing department they're using a database and some customized software for the data, but could just as likely be in a large and painful excel spreadsheet.
Power theft is not particularly interesting to the power company unless they're not getting paid for it. If it's just the wrong person paying, that's their problem.
All that together give you enough data to pretty accurately estimate stolen power. But not enough data to figure out with any precision where it being stolen. You might know that certain parts of a city are worse that others, but you couldn’t identify the house or even road where it’s happening.