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I concur with that.

I had a problem that appeared to be a corner case with Apple Pay. I wrote a paper letter to Tim Cook about it, and within a week got contacted by a staff person in his office. He worked exclusively with me to identify issues I had not considered, and followed up on all of the direct effects and side effects until they were resolved.

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I emailed Craig about several controversies and he was very quick to reply to me. We last talked about the rumor that Apple was giving iPhones trust scores.

Seconded, I wrote about an issue I encountered on facetime and I was sent many iPhones to test how widespread the problem was.

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