Are we talking about a physical token like an old-fashioned SecurID OTP keyfob or a Yubikey? Or something custom?
Or are we just talking about a code that real employees get via TOTP or worse SMS?
It seems like the same week large employers figured out they would need to FedEx the new guy a laptop since he can't come to the office, they would likewise realise they want to make sure they FedEx that laptop to his actual home, not some building site a scammer told them to send it to. And so you'd hope that physical tokens likewise can't just be sent to some random social engineer based on one chat.
Even if you do succeed in getting them to FedEx the token to a building site, that's not a trivial extra step to retrieve. If some teenage "criminal mastermind" gives their parents home address to get the token delivered, they've also told cops where to start looking for the "hacker".
Whereas if it's just a code then I can more easily imagine IT support just pastes it into Slack for you.