And really, people need to be wary with automation. What people don't realize is that relying on it utterly paralyzes you when it goes down, because its a higher order fault than most staff need to handle.
If the AI telephone support breaks during an update, you've just sidelined your entire operation. If you only have a few checkout employees, and your POS service needs to connect to the internet, and it goes down, you have virtually no one to reply to it.
By reducing headcount you really run the risk of what were tolerant faults becoming critical. My own job has been running on a skeleton crew, and thank god one of us hasn't become sick or left yet. Eventually relying on automation and minimum staffing may bite you hard. A lot of retail stores would be up the creek if the store manager up and quit or was sick for multiple weeks.