There's a lot to deal with, a lot you are juggling, and a lot on your mind. And in our case, the mold on our old fridge only showed up again once it got warm enough and wet enough - it showed up last summer but there was a chance we'd killed it. Once it showed up, we realized we needed to replace it and it took us a few weeks to get that sorted on top of everything else we needed to do. Even just having to replace our old fridge at all was pushing the edges of our bandwidth.
We ordered it with two months to spare - our due date was late July. The delivery date was a full month ahead of our due date. They missed the window, our delivery date got moved up, and here we are.
Also, if you'd read on, you'd have found that for the first two days, they seemed to be trying to work with us and we were perfectly happy with that.
I wrote this up because a) they failed to follow through on their end at every turn and then started stonewalling us and b) their front line support seemed just as trapped in their system as we were, and downright terrified when they are left unable to help a customer (which the reps we were interacting with quickly were).