With the item card approach, you never have the product in your hands until it has been paid for. Between that practice and their receipt checking at the exit, I do wonder what their theft numbers look like.
With the item card approach, you never have the product in your hands until it has been paid for. Between that practice and their receipt checking at the exit, I do wonder what their theft numbers look like.
You just get a bit of cardboard from the aisle, and either the cashier gives you the item when you pay, or you retrieve it from a counter, showing the receipt.
It’s actually quite mind-boggling that their conclusion from their risk analysis is to get this high-tech solution with potentially much worse user experience, than the foolproof low-tech one that just involves them paying one more bloke.
That said, for bulky items there is either someone bringing them over, or a counter closer to where the stuff is stored (often in another building). They don't keep stuff like piles of large TVs at the front of the store.
Will also eventually save on packaging too, as it won't have to be flashy.
Toys'R'Us would know - they were doing that with Nintendo games all the way back in the 80s.