> how do you know that the new process is equivalent to the old in every way we care about?
How could you possibly ever know or prove anything like that?
How could you possibly ever know or prove anything like that?
In the area of testing, for instance, I study testers, and I document many things they do which require social competence to achieve. This is tacit knowledge. Tacit knowledge is not automatable. But when you don't know much about testing you don't see any of that tacit knowledge in action. So you think testers are just button pushers whose minds contribute nothing.
When OUTSIDERS to a process claim that they've automated it, they are always wrong; and not just wrong but absurdly wrong.