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Of the major US carriers, Delta is certainly the worst IMHO. They've been hit by Covid-19 like all the airlines, but their concerns about public perception would be improved more by them stepping up their game and improving quality. They always seem to me to have embraced the "airlines are just flying busses" philosophy.

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Improving quality compared to what? In my experience, Delta and United are completely interchangeable, and comparable to the much more limited experience I have on foreign carriers. For some reason American consistently has the most obnoxious passengers and (presumably related to the preceding) the rudest staff.

You should try Japan Air Lines (JAL) or All Nippon Airways (ANA) for comparison. The difference is amazing. With those airlines, First/Business class actually means something besides a slightly larger seat. With Delta, first class means spending the entire flight with the Coach passengers parading up and down the aisle on their way to the lavatories that are not supposed to be available to them. Another very noticeable difference is in the age, appearance, attitude, and demeanor of flight attendants.

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