Here's actual data: https://mcbroken.com/
As of my posting: 9.73% overall Currently Broken (all locations), 28.57% in New York, 18.75% in Seattle, 17.95% in Philadelphia, 17.74% in Houston, 16.36% in Dallas, 13.79% in Phoenix
As of my posting: 9.73% overall Currently Broken (all locations), 28.57% in New York, 18.75% in Seattle, 17.95% in Philadelphia, 17.74% in Houston, 16.36% in Dallas, 13.79% in Phoenix
Granted, this ice cream machine is pretty complex, it basically autoclaves itself at medium/high pressure nightly to sterilize any residual dairy mix, but it's well documented that the failures caused by the autoclaving process could be fixed with a couple of small changes. Even without these improvements, the machines could be user serviceable with better error codes. It's not completely air tight case against the manufacturer wanting more maintenance revenue, but the FTC certainly has enough evidence to go investigate further.