The real problem with dominant software solutions is their scale. In the worst case that means that if you don't make the criteria for one job, you don't make it for any job. Even if you fail for something stupid. From the companies perspective you loose a lot of diversity which is a vicious cycle.

Maybe attaining monopoly-like status and convergence on global scale is part of capitalism. But hopefully though enough businesses will realize though that they are leaving money on the table and capitalism will incentivize the development of new solutions (software or not) to unlock this opportunity. But it will take time.

> This software is working as intended. Its supposed to be a screen. Its doing that well.

Perhaps - in the same way that a foot surgeon that amputates everything below the neck is doing that job well.