I was going to say the same about Prime, but it's not perfect either.

Their Windows app is terrible. It takes forever to start for some reason. Sometimes, after a few minutes, I just give up and launch the browser. Sometimes if I try to get back 10 seconds it will just freeze playback. I can sometimes get it back by trying to fast-forward around. Others I have to stop watching and start again.

This never happens on the web app.

Ah, I essentially live in Netflix, so I was pretty sure you are wrong, but I'm seeing the issue: "mouse"... you are on a computer? No clue how that works ;P. I use their app (on AppleTV and iOS).

I have Netflix on my PS3 and when you pause you only get the noisy overlay after idling for 10 seconds or so. I press UP on the DPAD and it goes away, as UP does nothing if your focus is on the pause/play button. You can do it with SELECT too, it's also a dead key.

I am using a box (Android TV) and was finally able to remove the overlay by pressing the "back" button on my remote. Not exactly obvious, and not what I would call a good User eXperience.