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I think it can be similar to having your company support slack channel open.. not necessarily subscribed but seeing the issues that customers come to your support staff with… that can provide surprising clarity… maybe product owners should be focused on that sort of thing and maybe this highlights issues with where I am…

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At Spriggy we had senior developers enrolled into Intercom chat. This takes agile to a whole another level. I knew with certainty what we had to get done. It was not a jira ticket close but 100s of customers to help. Stressful, yes, but getting real problems solved, double yes.

Do you think that can scale to only half the real problems solved, but zero stress?

I think if you talk to customers with problems you are never going to have zero stress.

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