I wish I could pay $20/month for Gmail without the spying and data collection, actual customer support, with a guarantee that my account wouldn't get locked because of one of their fucking mistakes.
I run a basic GSuite organization and the two times I've had an issue with the service, I literally had a representative on either chat or phone support within minutes. It was a very pleasant experience.
Happy to spend my money on that. They did have to transfer me twice for a technical issue, but that was resolved too in the end.
I had used the account to purchase stuff on Google Play. I wanted to close the GSuite organization account but retain the purchases. Either by transferring to another (disposable) gmail account, or by somehow closing the organization account but continuing to be able to log into other parts of google using a now-third-party email addresss. Or a refund. I don't know what options were available, that's why I contacted support.
So this was a transactional support request, not a Q&A. I did get through to a chat support but their answer was pretty much "I don't know, check the support forums".
I'm not trying to make my point about the situation, more about the customer experience I got for trying to ask what I imagine is a fairly common question.
(I feel like an idiot for spending money on DRM, but different story)
This is me realizing I’m probably locked in for eternity…
Will Google give you the mechanism to ask your question? Will you trust the answer? Will you take that gamble?
1. Migrating core assets:
https://www.39digits.com/migrate-g-suite-account-to-a-person...
2. Sharing Play purchases via family sharing
https://www.quora.com/Can-you-transfer-your-Google-Play-purc...
3. Migrating YouTube channel between accounts via Brand Channels https://support.google.com/youtube/answer/3056283?hl=en
So it appears there is no one-click or Google support method for migration to a personal Google account and you cannot ever have a Google account with the same email address except for reactivation of a Workplace subscription. You can move virtually everything with Takeout and use account sharing features for the rest (so long as you have a small family…).
Not being flippant. Google's whole business model is predicated on operating like this. An accountable Google would probably be a very different company with different products.