OMG, guys, thank you very much. Never imagined this would hit front page or even someone ever doing something about it. You've made my day!
At some point during their growth, companies just flat out cut all ties between customers and people who actually work there. The only way for a customer to reach the people writing the code (and able to fix the error 500) is through external channels. Same for billing issues and similar problems too, there's people working in the billing department but customer service is utterly incapable of actually reaching them.