In the original Reddit post, the client explicitly said that he was not provided access to full backups, and the backups he was provided access to were database only and damaged. The company's Twitter account also posted these tweets when asked about their incorrect WhoIs information

http://twitter.com/#!/thiswebhost/statuses/10354110805063270... http://twitter.com/#!/thiswebhost/statuses/10354195936432947...

That is, whatever way you look at it, unprofessional and inappropriate. This company is clearly run by ether a 15 year old in his bedroom or someone who really shouldn't be in business, or both