I'm someone who believes that it would be a huge benefit to the world if desktop Linux were 10X more popular than it currently is. And ultimately, if there are concrete problems that are holding back Linux adoption, that's good. That means they can be fixed (at least in theory), and that as a result desktop Linux will have wider adoption.
If it turns out that all these problems are just "not our fault, dumb end users, just learn to google" and so on, then we're screwed. Linux adoption is just out of our control and there's nothing to be done.