How does falcon come into the picture here? Is this structured like a microservice between rest of airbnb and genesys, so that whatever needs to interact with genesys, interacts with this service instead and get a consistent latency?
I don’t know the details of where this service sits in the service diagram. I think it may actually be something Genesys calls, and it in turn sometimes calls back to Genesys. No, the point of this service is not to get consistent latency on Genesys API calls.