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Amazon support 10 years ago used to be amazing. They were truly a customer-first company. Today, Amazon support is probably worse than Comcast. They've been winning too long.

I have starting curtailing purchases from Amazon, and ordering from any alternatives whenever possible.

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The impression I'm getting here is that he didn't even talk to their support. You can do returns without ever talking to a CSR. But in this case that's a stupid move because when you do a return, you're saying that you'll return the actual item. So when they get it back and the box is empty, they're going to think you're scamming them. It sounds like his very next move was to do a chargeback, which again is a dumb thing to do if he hasn't even spoken to Amazon support.

I did 3 times actually, at first there was no movement on it. I opened the return with support stating that I got an empty box, which they asked me to send back to them.

As someone who had Comcast and has dealt with Amazon support I cannot disagree with this statement anymore.

My only experience with Amazon support was a failure to deliver a $600 item, Amazon not only refunded the price right away after we figured out what was going on, but also credited me $100 for my trouble.

Comcast? HAHAHAHAHAHAHAHAHAAHAHAHA.

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