Hi again, I see. Before I respond, could I ask you to please re-post that image without my colleague's name in it? And could you also edit your above comment so that my colleague's name is no longer in it. Unfortunately, some of our coworkers have been harassed in the past after their names were published online. So we try to prevent this from happening. Thanks in advance for doing that. I really appreciate it.

Okay my response - Again, I think there is a bit of a cultural misunderstanding going on here. I would say most Germans understand that they are responsible for verifying their identity and using their legal name when making important purchases or doing something else official. Here, names that do not match are often a sign that the account is fake. We find hundreds of fake accounts every week. Fake accounts are very closely linked with criminal behavior, people who otherwise abuse our products, and people who do not follow our ToS. Clearly, we do not want to attract customers with fake accounts to our company. So if we find an account that seems fake, it does not make sense for us to expend extra time and energy to write to that customer and ask them if they made a mistake when they entered their name on their customer account. That would dramatically increase the likelihood that spammers and scammers would get accounts and abuse our services. It would not only hurt our customers (because it would hurt our the trustworthiness of our IPs, etc.), but it would also lead to a massive increase in abuse and to victims affected by that abuse. So, I agree that the tone from my colleague could be better here. And I will talk to him about that. And, again, for that, we are sorry. But the basic content of what he wrote is sound in my opinion. --Katie