> Maybe as much as 80% of the knowledge in an organisation is undocumented
That's a bold claim. Any pointers to the research behind this?
That's a bold claim. Any pointers to the research behind this?
My move into management roles quickly led me to plateau. I could only realistically improve my coaching skills. Decision-making skill seemed to be dependent on situational exposure, which meant upper management levels were only achievable after years of experience. This explains management demographics and the perception of the ambiguity of management roles. "What do managers do all day??"
I made a breakthrough though. I learned about Decision Modeling and Notation, which I earnestly embraced. I began modeling all sorts of situations I encountered as a manager. My ultimate failure was in not being able to apply it to the knowledge of people further up the totem pole. It's hard to explain to people that management can be largely systematized, especially when that itself is a paradigm shift that could be a threat to their own status.