I always liked the concept of an SOP and to be honest. The structured reporting system that's used on the military should be more widely used. People rely way too much on improvising when communicating, specially in high stress environments
There first exists a requirement to have codified everything that can be codified. If that was possible at your average startup helpdesk then there would be no need to hire helpdesk in the first place.
What works in the military isn’t always applicable to the civilian world.