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I just activated a new phone with T-Mobile and they basically insisted on a physical SIM card. When I asked why they said they can do an eSIM but then I wouldn't get 5G.

Is that true? If not, then why are they pushing physical SIM cards so hard?

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I can confirm that an eSIM should work with 5G without issue on Tmobile.

I can first-hand confirm it actually works on their network.

I wonder why are they so insistent on installing a SIM card?

TMO customer service is hit or miss. Most TMO customer service is not aware of how eSIM works.

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