We don't obfuscate, we care deeply about our clients. I always say this. If Preflight doesn't add value you don't have to pay for it nor use it.
If I didn't care, I wouldn't have taken the time to write a comment as if I had a stake in your company beyond just wanting entrepreneurs to succeed. If I had seen this on Twitter, I would have just kept scrolling. But HN has given a lot to me, so I try to help others.
So in that vein, one more constructive criticism: learn to take feedback better. The best customer feedback often comes packaged in vitriol and is much more unpleasant than anything posted here. (Especially from support tickets. People are frequently angry when they write them, but they also provide invaluable insight into your product.) You'll have more success if you gracefully accept all critiques, both warranted and unwarranted, regardless of how gently they are phrased.
Good luck!
Part of my first impression of your product is the fact that you have something to hide. I want to trust the products I use.
Also, my time is precious. I can't count the number of times I wasted time by looking at a product to find out the pricing makes no sens at all.