I opened a support ticket but GrubHub kicked me out of the support chat claiming my issue had been solved, and I couldn't open a new one.
I meant to file a charge-back but never got around to it.
I'm not normally the kind of person to constantly complain about service or ask for refunds, but there was a period of time where their service was terrible. 90-120 minutes to get food, wrong food, spills, so on and so forth.
My first complaint, they gave me credit for the full order. Used that on a second order, which I ended up canceling after 2 hours with no delivery, so they reapplied the credit. The next order was the same thing - 2 hours, no food. So I tried calling them and just asking them to give me my money back instead, and said that I no longer wanted to use their service.
They refused, said I would only be offered credit, but they still closed my account and I get an error any time I try and log in. They just up and kept my ~$60.
It's the worst of all worlds. We entered a Faustian bargain to allow these corporations to usher in techno-libertarian dystopia, but instead of the Hiro Protagonist we were promised, we get an angry Walter White.
† Horizontally, not vertically, though really, who's counting?