Our solution was to buy them iPads. From 4-5 visits a year to none.
I’ve never used a chromebook, but I imagine it would work as well.
I’ve never used a chromebook, but I imagine it would work as well.
I thought the direct-manipulation interface would work for him, but experience says that in his case a traditional mouse pointer and an explicit "click" action gives less trouble.
YMMV, of course.
I understand why these products have been designed this way but I don't think the people who make them understand how badly they are designed for some people. I am a web dev and, imo, a lot of this comes from ways to make your app "look cool" on mobile. Add some buttons, make your app a bit longer vertically...it isn't the end of the world.
I will say though, they find tablets far easier than computers. Tablets present a very simple interface of things to do. Computers seem more complicated (ironically, you see this with kids today even young adults in their early 20s...they have no idea how computers actually work, and often don't understand anything beyond...click this, and app opens). Both hate phones, they can use them but they feel uncomfortable using them.
On the OP, you just have to take stuff over. If you are paying bills or whatever, you should just do it yourself. It will save you time.
Troubleshooting is usually just turn it off and on or take it to Apple store and get it fixed or get a new one. The new screen sharing feature is nice too because now you can show them where items in the menus are and whatnot.
For the others, unless they're really close or really desperate, I tell them that I haven't used Windows in many years (which is pretty much true, other than testing sites and so on to make sure they work in Windows browsers), so I can't really give them good advice.
There's one relative that uses Linux, but he doesn't generally need my help. Heh.