In an effort to give You the benefit of the doubt and encourage an open and positive conversation regarding your situation rather than assume You knowingly did something wrong that caused Google to suspend your account.

Would You be able to provide more specifics to your situation?

Were You providing ad space?(If so on what type of site/genre) or buying ad space?(If so what type of products)

Have You ever created another account to get around these bans before? It seems like such a strange thing for Google to include in their message.

Any reason the link You provided takes me to a Japanese language page?

I agree that it would be wonderful to have support phone lines for Google, even if it was a pay per use or charge by the minute model.

I hope You resolve the issue.