This is a frustrating situation for each party. Clearly, the move for Uber (PR and goodwill) is to eat the cost and still pay the driver.
I'm curious, would any type of travel insurance cover such an expense?
I'm curious, would any type of travel insurance cover such an expense?
Needless to say, I've had better luck since then, though I've had more than a few rides where they tried to avoid the toll roads (even though my quoted fare allows for tolls) and it ate up my time.
I stepped into a black cab at Hammersmith tube station going to Kew Gardens (look it up, it's about as easy a route as you can get in London) and this 75 year old man slowly reaches over and pulls out a paper map like we used to use in 1985, I shit you not.
I once had a harrowing experience in a foreign country where I didn't speak the language and my roaming didn't work, where I needed to direct the taxi driver using the gps from my phone's dying battery, since he want off in the completely wrong direction and had no idea about the area I was headed to (and I only was barely aware enough to interpret the minimally-labeled map the gps provides when you don't have data access).
This is absurd and unenforceable. Good luck holding Uber accountable for the weather or whether the highway has potholes.
I’ve never tried to take an Uber through a storm, does anyone know if they give drivers and prospective riders a warning like “hey did you know your route takes you through a snow storm on the highway”? I think that would be a reasonable expectation, and probably reasonable to expect prospective riders not to book rides through snowstorms…
Only now are people beginning to realize that the overconfidence they had in technology and in monopolistically advantageous companies for things (like rideshare services) was misplaced, and soon enough it will be too late to be able to protest this type of case.
We need to protect our rights to own and hold authority over control of our personal property from commercialization now more than ever, because the consequence is falling victim to corporate rules like this, which never work towards a consumer's advantage.