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I've dealt with several web hosting companies that had fully human operators respond very nicely when I had a problem even though my monthly hosting fees were tiny, rarely more than $20 per month. It's not impossible to offer a low cost service and still avoid being an unresponsive piece of shit to clients.

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Yeah GoDaddy and HostGator are like this.

Amazon EC2 is not.

Also Google treats businesses like this if they have profiles on their maps. A business might rely on their google maps profile for 100k+ in revenue, but they can't get someone from google on the phone to help deal with it. I had someone steal my google maps listing from me and they got away with it because google would not connect with me about it. It was horrible and it was wrong.

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