Really?

I am locked out of my (10+ years old) account for almost two years, due to "security reasons" (I have valid OTP so I call this BS and my credit card has changed in between so the account is useless for anyone), they want me to call some number in states, but I am not giving my phone number away, which is also the reason why I don't create new account.

I have calculations, in last two years I have bought 4378 EUR online. This could be collected by Amazon - but now it isn't.

I am still waiting when they will come to their senses and figure out that locking out users (especially if they made quite a few purchases) longer than few months is counterproductive.

Meanwhile they are losing money they could earn. Good job.