I tried to file for unemployment insurance benefits for the first time back in July, and I'm still in limbo thanks to Id.me. My state won't let me into their online portal without verifying with Id.me, but their website fails to recognize the photo on my driver's license. Their customer support rep apparently couldn't help in any way other than to escalate my ticket. Got an email update in November to please be continue being patient...
Bonus points to the state of Florida DEO for removing any human staff from their phone answering system. It's just an automated menu that always leads to forced disconnection and useless advice to check their useless website.
Why even have a government if it's adversarial to its own citizens?