In my experience, contacting a 10-person company about a bug means that a dev is going to look at the issue in a day or two. Contacting a 10 000 person company about a bug means that a dev will never see the bug - unless they happen to be browsing Reddit and see someone complaining about it
This is why startups or VC backed things can explode, and innovate, but once you IPO, innovation is not what’s important - it’s about perspective I guess.
When the death spiral of anti-innovation starts, people such as talented developers start to drop off, and in the end you’ll have a slow, bureaucratic mess of an org, sustained by the inertia of an already existing customer base.
“How about we yank up them licensing fees?!”, or my favorite “Let’s rename a product suite!” (Citrix, as a case in point, is notorious for this…)
This be the enterprise IT lifecycle.
Ubuntu was to be introduced into the company. The team was 1 developer and 4 managers. When we asked for collaboration with the developer the manager kept saying "we don't do this" "it's not a supported configuration".
The developer defied his direct superior and offered collaboration and as a result was removed from the project.
Now the project staff was 4 managers and 0 developers.
The manager claimed he was doing this to protect his developer from overwork, but really it was just about his own ego.
A lot of the projects I saw there were basically 1 engineer and a couple of managers of some sort. Security manager, Project Manager, Portfolio Manager, some medium management and some other people. And then they would constantly say that they don't have resources to fix things. Well yeah, because you have 1 engineer for 10 projects, but 4 managers per project.
Nnnnnoooooooo -sales org
It's actually quite normal. Notice how most things posted on HackerNews are neither News, nor about Hacking.
It's normal, that things morph into some lowest common denominator 'thing' that makes people that have any taste shudder on the inside. It doesn't make most everyone else shudder, which is why it is almost inevitable, reduction to the lowest common denominator, of everything.