Netflix does listen to user feedback. Back in 08, the profiles feature almost got the ax before vocal user feedback convinced them to keep it. I'm sure they're listening, regardless of what the final outcome is.

June 19, 2008 - Removing Profiles - http://blog.netflix.com/2008/06/profiles-feature-going-away....

June 30, 2008 - Nevermind - http://blog.netflix.com/2008/06/profiles-feature-not-going-a...

(Work has any URL with "netflix.com" blocked, so I'm guessing these are right blog posts.)