In sensible jurisdictions, a tenant cannot be kicked out for non-payment of rent without a court order. That's right, a debtor who owes money to another cannot be booted without an independent government body approving it.

So it's not inherently wrong to say a user of a free service should have some rights. In some situations, it's not fair to pull the rug out under people.

I think that there will come a point where we need to have independent tribunals governing the behaviour of large web services. That point will probably be reached 5 years ago.